Returns & Refunds

At Charmony, we strive to provide our customers with the best shopping experience. We understand that sometimes a return or refund may be necessary, and we are here to assist you with that process.

30-Day Return Policy: We offer a 30-day return policy, which means you have 30 days from the date of purchase to request a return. To be eligible for a return, your item must be in the same condition as when you received it, unused, and in its original packaging. Please ensure that all tags and labels are intact.

How to Initiate a Return: To start a return, please contact our customer support team at info@charmony-apparel.com. They will guide you through the return process and provide you with a return shipping label, as well as instructions on where to send your package.

Exceptions: Please note that certain items are non-returnable. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. If you have any questions or concerns about the eligibility of your item for return, please reach out to our customer support team.

Inspecting Your Order: We highly recommend inspecting your order upon receipt. If you notice any defects, damages, or receive the wrong item, please contact us immediately. Our team will evaluate the issue and make it right.

Exchanges: If you wish to exchange an item, the fastest way is to initiate a return and then make a separate purchase for the new item. This ensures that you receive the desired product promptly.

European Union 14-Day Cooling Off Period: If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. The same conditions apply as mentioned earlier regarding the item's condition, packaging, and proof of purchase.

Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

If you have any further questions or require assistance with returns and refunds, please do not hesitate to contact our customer support team at info@charmony-apparel.com. We are here to help!